The computer does not recognize that there is anything on the disks, or

when I am directed to insert disk no. 2 it is not recognized and keeps searching and finally states it cannot find the set-up program

Answer:  These are symptoms of a bad set of CD-ROM disks, or dirty disks. Carefully wipe the media side of the disk(s) and try to install again.  If the process still fails, please, call TL Member Services (877-209-6656) and ask for a replacement disk set to be sent to you.                                                    

Answer:  No, in order for you to run the program, you need to install it on your systems Hard Drive (it requires about 1.5 Gb of disk space)                                                     

Solution:  Somehow, your TLCN-2006 configuration file must have gotten corrupted, and the paths are not pointing to the appropriate data folders.  Click on File, Program Options and select the map data folders. You can type in the correct data folders, or click on the ellipsis button (to the right of each field) and navigate to the appropriate folder.  If you used the default disk drive and destination path, during installation, then the paths should be as follows:

States0: c:\program files\tlcn2006\States

States1: c:\program files\tlcn2006\States

   Data1: c:\program files\tlcn2006\Data1

   Data2: c:\program files\tlcn2006\Data2

   Data3: c:\program files\tlcn2006\Data3

Answer:  The calculated trip directions are NOT saved, as they can be re-calculated at any time.  What gets saved in the trip file, are your stop points and any options that you might have entered/customized for that trip. Simply open the file and click the "Get Directions" button in the Trip planner dialog.

Answer:  Yes, the program *does* support color output.  Check to make sure that the Black and White checkbox in the Options tab of the Print dialog is not selected.  If it is, you are directing the program to produce Black and White output.

Answer:  You can set up as many default start-ups as you want.  Open the trip planning dialog and enter your address as the starting point.  After the point has been added to the router, simply save the trip file under a name like "Homebase".  Then, whenever you are ready to start a new trip, just open the file (which will have your starting point) add the desired stop points and calculate your route.  Remember to save the new trip with any additional points to a new trip file, so that you do not override Homebase.

Answer:  There is no way to specify a highway name or number that should be used by the program.  However, you can force it to follow a certain route/road by adding Via points to your trip, along the road you are interested in using, by the "Shift-Click" method. You can add as may such points as desired, to make the router follow a certain path, since it has to go through all specified Via points.

Answer:  One way would be to force the router to follow a certain route/road, around the area you want, by adding Via points to your trip, along the route you are interested in following.  The other way is to use the menu sequence, Plan a Trip, Set Routing exclusions, and highlight the areas that you do NOT want the router to go through.

Possible Solution (1):

If you are attempting to use the software with a USB GPS receiver, you will need to get a USB to COM Port software driver from the GPS manufacturer.  This driver will capture the information coming in to the USB port and internally divert it to a COM port.  Most GPS unit manufacturers use *proprietary* COM emulations in their USB devices, anyway, and they have recently made software device drivers available for free (on their web sites) to allow *other* mapping applications to work with their hardware.  Find the manufacturer of your GPS, go to their web site and look for a USB serial emulator driver.

For example, here is the description from the Delorme web site (and the link to download the appropriate device driver) http://www.delorme.com/support/supporttemplate.aspx?id=217  (this location is valid as of 4/5/2006 - Note that the location on their web site may change, in that case go to www.delorme.com and look for the appropriate device driver).

Possible Solution (2):

You need to make sure that the settings on your GPS receiver, and/or any USB/COM emulator drivers, are the same as the settings in the TLCN-2005 software (e.g. the COM port #, the Baud rate, etc.)

Answer:  Yes, you can use the Earthmate USB devices with the program.  You need to download and install the appropriate device driver from the Delorme web site, that allows their devices to communicate with third party NMEA compliant programs (like Trailer Life Campground Navigator 2006).  The link to download the appropriate device driver is

http://www.delorme.com/support/supporttemplate.aspx?id=217  (this location is valid as of 4/5/2006 - Note that the location on their web site may change, in that case go to www.delorme.com and look for the appropriate device driver).

After you install the device driver (following the Delorme instructions) make a note of the virtual COM port that the device is assigned to.  Then, run the Trailer Life program, select the GPS tab (on the right), Select GPS settings and set the Port number in the dialog that appears to the same number as the virtual port the Delorme device was assigned to.

Note that if you have problems, it could be that some other driver is trying to use the same port.  Access the Delorme device driver settings again, and set the virtual COM port to a different number (you may want to try a number 5 and above).  Then, run the Trailer life program again and set the COM port, in the GPS settings dialog, to the same number, as well.

Answer:  (1) while holding down the Shift key, on the keyboard, place the mouse pointer on the spot you are interested in adding to the trip, and press the left mouse button.

(2) A popup menu will appear, that will give you the opportunity to add this point as the starting point for your trip, add it as via (intermediate) point, or adding it as the stop (end) point of your trip.

In addition to these actions, the pop-up menu allows you to also do the following

(3) If you clicked on an existing trip marker on the map, then selecting "Delete" will delete that point from the current trip.

(4) Clear all the trip points currently defined.

(5) Open the trip planner dialog, by selecting "Plan Your Trip"

Answer:  There are so many ways to search for things, in the 2006 version, that it may get overwhelming at times.  To search for any of the 13,000+ campgrounds and RV park facilities in the Trailer Life database, you need to click on the "find a Location" button, either on the splash screen or on the main screen, or select Search, Find a Location from the menu bar, or just press the F9 key while in the main mapping screen.

Answer:  This feature was not in the original release, but it was added as part of the Service Pack 1 download.  Now, after you calculate your route based on the Via/Stop points you have selected, the program calculates the "end-of-day" stop time and displays the closest campground at the end of each day.  There is a button that allows you to add those campgrounds as stop points. 

Also, in the trip planner Customize dialog, if you click on (highlight) any one of the stop points, there is a little timer icon that appears to the right of the point description.  Clicking on that icon opens a dialog that allows you to specify the number of hours or days that you want to stop at that point.

Answer:  You cannot use a "Mark a Location" icon to set a trip stop point! The only function of those small icons is to visually mark a location on the map, if you wanted. It just so happened that one of them looks like a stop sign.  None of those buttons mean anything.   Think of them as pushpins that you can use on a map to mark certain locations for your own purposes. BTW, this is just a small sample of the different markers available in the program, which can be viewed by clicking on the right-most button of the CAD toolbar.

Answer:  As far as we know, the GPS receiver shipped with MS Streets and Trips, is manufactured by Pharos.  Based on Pharos' web site, indeed, you should be able to use their device with ANY NMEA compliant software.  Here are some brief instructions (from their site,  http://www.pharosgps.com/support/faq-faq2.htm paraphrased here to refer to TL Campground Navigator 2006)

Answer:  There are no restrictions.  You are getting this error message because there is probably a break in the Roads network as the router transitions from National to local roads routing.  The problem should be corrected by downloading and installing the Service Pack files.

Answer:  That was a problem that was reported with some installations of the program. The problem should be corrected by downloading and installing the Service Pack files.

Answer:  You are not doing anything wrong.  A few campground locations were indeed found to be in error.  Downloading the Service Pack files also installs an updated, corrected campgrounds database provided by the Trailer Life group.

Answer:  Yes, all three download files, together, constitute the complete Service Pack 1.  You need to download and install them in the order suggested in the "Downloads" section. Otherwise, the contents of the Tutorials and the Help file, will not reflect the corrections, modifications and enhancements that were made to the version of the program you downloaded.

Answer:  Download and install Service Pack 2, which corrects this problem. 

Answer:  All downloadable files in this area, with an .EXE file extension, are indeed Win32 executables. In fact, they will not run under any *other* operating system.  It's hard to tell why the file is not recognized as such on your system, but the most likely culprit is a bad downloaded copy, because of internet connection problems, timeouts, etc. If possible, download a fresh copy of the file, and try installing it again.

Answer:  The most likely cause of a corrupt downloaded file is an interrupted download process, because of an internet connection timeout (in particular on dial-up connections to the internet).  Try to download the file again, and if there is no problem during the download, it should install fine.

Answer:  It sounds like you have not downloaded the Service Pack available.  Please, scroll further down, to the Downloads Area, and download the Service Pack files.  That should correct the problem you are describing and it also adds a host of new features to the trip planner capabilities of the program. 

Answer:  It could be that the rate of communications between the GPS device and the program is overwhelming the NMEA parsing process, and doesn't give the program a chance to process any other user requests (mouse clicks, etc.). This rate was purposely throttled back in one of the later releases, to avoid this behavior on some systems.  Check Help, About, in the program.  If the version number displayed is 6.2.00.52, or earlier, you need the available Service Pack 2.

Answer:  Garmin USB devices use a proprietary protocol to communicate with their own software packages (rather than the standard NMEA copliant string).  They make this proprietary protocol available to third party developers and it has been implemented in Service Pack 2 f the TL Campground Navigator Program.  Download and Install Service Pack 2, and then select the Garmin communications protocol in the GPS Settings tab, in the program.

* Note that this applies to Garmin USB GPS devices.  For Garmin devices with a serial interface, the "NMEA Serial" protocol option should be selected in the GPS settings tab.

Answer:  The Windows Me GDI unit (that handles all graphics of the operating system) is notoriously unstable.  The following has worked for a number of users that were experiencing the same problems.

In the DATA1 subfolder, where you installed the program (if you installed in the default folders, it would be c:\program files\TLCN2006\DATA1) there should be a file mhydro.zpx, which has high definition hydro  graphics. Rename the file to mhydro.zp2, then restart Trailer Life Campground Nnavigator 2006 and you should be able to use the program without getting those error messages.

Answer:  Later Service Packs of Windows Me, from Microsoft, were supposed to update the Operating System components (DLLs) that handle Rich Edit formatting.  Based on the behavior you are describing, it appears that these files may have not been updated on your system.  The two system files causing this problem are RICHED20.DLL (5.30.23.1203 or earlier) and RICHED32.DLL (5.0.1461.82 or earlier) - these files are normally found in the \Windows\System folder.   Although these are Operating Systems components, because some users have had problems locating the updated versions, we have made them available for download here as a ZIP file.  The zip file also contains some brief  instructions on where to copy these files, etc.  Note that the best places to get Operating System component files for Windows Me is the Microsoft web site.  This is only an alternative for users who are having difficulties finding the files, and we cannot provide any further support for them.

Couldn't Create Output file c:\program files\tlcn2006\tlcn2006.exe"

or  the error message

"c:\program files\TLCN2006\tlcn2006.exe, an error occurred while trying to replace the existing file, DeleteFile failed; code 5, Access Denied"

Answer:  The most likely cause of this problem is that you are trying to install the Service Pack while running the Trailer Life Campground Navigator program, which is not possible, since you cannot replace a file that is being used by a user.  Terminate execution of the Trailer Life program and repeat the installation process..

Answer:  The "Find a Location" dialog allows you to search the whole database for the desired campground. However, the display of Campgrounds is controlled by the user, through the filter settings in the Info Tab.  Most likely, you have set filter options that filter out  the Campground(s) you are looking for.  For example, if you have set the filters to "Pet Friendly", only campgrounds with a "pet Friendly" rating will be displayed on the screen.  Make the Filter settings less restrictive and the campgrounds should appear on the screen.

Answer:  Humans can decipher all sorts of variations in the format of an address, but computers need to follow certain rules.  For example,  if you typed

     100 Main St North Andover MA

it's impossible for the program to know if you are looking for

     "100 Main St North" in "Andover", or "100 Main St" in "North Andover"

Although the program tries to guess at what the user "meant" to type, the format for entering a search string is that one enters:

SomeStreetAddress, SomeCity, SomeStateTwoLetterAbbreviation, SomeZIPCode

Note the "commas", they are important. They are used to eliminate ambiguity as to what the user is searching for.  The only option comma is the one after the state abbreviation.

So, in the above example of not being able to find a city, entering "Boston, MA" with the comma should result in a successful search.

Answer:  A couple of different factors could be contributing to this.  First, make sure that you have downloaded and installed Service Pack 2.  Second, these are French names and need to be entered the way they appear in the database and on the map.  Entering the appropriate French names, e.g.

   Percé,QC  or  Montréal,QC

should find the place you are searching for.

Answer:  The most likely cause is a corrupt configuration file (TLCN2006.INI).  This is a text  file in the folder where the application was installed.  There are two ways to correct the problem of a corrupt configuration file.  It's a text file.  Making sure the Trailer Life program is not running, you can edit it with any text editor and eliminate everything after (including) the line  [Underlay], save the file and then restart the program.  An easier approach is to make sure that Service Pack 2 is downloaded and installed and then select File, Program Option, Map Data Folders and click the button: Reset Configuration.  Exit and restart the Trailer Life program, and try printing again.

Answer:  You have probably set up a trip, with user-specified stops, in such a way that there are no "end-of-day" stops automatically calculated by the program.  Since the program doesn't see the need, or get the chance to calculate "end-of-day" stops, based on the travel times you have specified, it presumes that you have already decided where to stop, and therefore does not see the need to calculate closest campgrounds, either, that's why the button is never enabled. 
 

Answer:  If there are only two points in the list, one is the Starting point of your trip and the second is the Endpoint of your trip, by definition.  It does not make sense to have the ability to specify the length of layover for the starting point and the end point of a trip!  You can only specify layovers for intermediate stop points.

Answer:  Most of the time, the files are there, but the user has, probably unintentionally, saved them with a different file extension (rather than the default .trp) extension, or has saved them in a different folder. A tip, if you attempt to open a trip file and the list of files presented appears not to include all the trip files you have saved, then

(a) Make sure that the folder you are looking at is the same as the folder where you saved your trip files, and

(b) In case you somehow saved them with a different file extension, go to the "File Name:" field, of the File Open dialog, type *.* and press Enter.  That should display ALL files in the folder, regardless of the file extension.  Browse the list and see if the other trip files you saved are in that list.

*  The dialog that appears when the user attempts to save/open a file, is a standard windows dialog.  There may be additional details in the Windows documentation of how such dialogs operate. 

1. Click here to download the Service Pack file

2. If your web browser program asks you to Run or Save the file, select Save

3. Make sure to note where you are saving the file, so you can find it after the download is complete. 

4. Once the download is finished...

   • Make sure the Trailer Life program is NOT running

   • Locate the file you just downloaded and saved in Step 2, double-click on it to run the installation of the service pack, and follow the directions displayed on the screen.

We have made these additional Service Pack 1 components available as separate downloads to accommodate users with slower connections to the Internet (that might not be able to download everything, if it was in one large install file. Please, note that before you download and install these files, you have to download and install Service Pack 1.

Download  TLCN2006SP1_b.exe   (Click to download)
(12 Mb,  <1 min download on DSL or cable)

Updated Help and Tutorial files to reflect the new features added to the Trip Planner of TL Campground Navigator 2006, in Service Pack 1.  Download this self-extracting archive to your computer (Select Save, not Run if your web browser asks you what to do after you click on the link).  Once the download is completed, double-click on the downloaded copy to start the installation process, and carefully follow the directions displayed on the screen.

Download  TLCN2006SP1_c.exe  (Click to download)
(13 Mb,  <1 min download on DSL or cable)

Updated Zip Code/Postal Code, Yucon and NorthWest Territories roads files to correct a problem of such data being corrupted on some systems.  Download this self-extracting archive to your computer (Select Save, not Run if your web browser asks you what to do after you click on the link).  Once the download is completed, double-click on the downloaded copy to start the installation process, and carefully follow the directions displayed on the screen.

Make sure that you install these files these files the same folder as the original 2006 product, that you installed from the CD-ROM disks.  Note: These are parts of a Service Pack and require that you have the original Trailer Life Campground Navigator 2006 already installed on your system, from the CD-ROM disks.

20 Mb,  <4 min download on DSL or cable)

You can Check to see which Service Pack(s) you may need.

1. Click here to download the Service Pack file

2. If your web browser program asks you to Run or Save the file, select Save

3. Make sure to note where you are saving the file, so you can find it after the download is complete. 

4. Once the download is finished...

   • Make sure the Trailer Life program is NOT running

   • Locate the file you just downloaded and saved in Step 2, double-click on it to run the installation of the service pack, and follow the directions displayed on the screen.

Make sure that you install this service pack in the same folder as the original 2006 product, that you installed from the CD-ROM disks.  Note: This is only a Service Pack and it requires that you have the original Trailer Life Campground Navigator 2006 and Service Pack 1 already installed on your system.
 

8 Mb,  <1 min download on DSL or cable)

You can Check here to see which Service Pack(s) you may need.

1. Click here to download the Service Pack file

2. If your web browser program asks you to Run or Save the file, select Save

3. Make sure to note where you are saving the file, so you can find it after the download is complete. 

4. Once the download is finished...

   • Make sure the Trailer Life program is NOT running

   • Locate the file you just downloaded and saved in Step 2, double-click on it to run the installation of the service pack, and follow the directions displayed on the screen.

Make sure that you install this service pack in the same folder as the original 2006 product, that you installed from the CD-ROM disks.  Note: This is only a Service Pack and it requires that you have the original Trailer Life Campground Navigator 2006 and Service Packs 1 and 2 already installed on your system.