Solution: The CD could possibly be dirty.  Sometimes a speck of dust or dirt on the CD could cause this problem.  Try cleaning the CD and reinstalling the application.  Should the problem continue after cleaning the CD, then it is very possible that the CD is either damaged or defective.  Contact Trailer Life Customer Support regarding replacement CD's.

Solution: This error may occur, during installation on some systems, possibly because oc30.dll is already present and used by another application.  Although the error message appears, the software installs properly and the software should work as expected.

Solution: This error may occur, during installation on some systems, possibly because you did not shut down ALL other applications, prior to attempting the installations, the odbcji32.dll is already present and used by another application, or the system files are locked by some virus/system protection program you are running.  Although the error message appears, usually the software installs properly and the software should work as expected, and use the copy of the file already present on your system.

Solution: Contact Trailer Life Customer Service for a replacement package or CD.

Solution: This is a known problem with Windows and it's DPI settings.  You may also notice that the highlighted areas, when positioning the cursor over some buttons, does not line up with the text.   To correct this problem, enter into the Windows Control Panel and select Display. Select the Settings Tab and click on the advanced button on the form. If your DPI settings are set to a value other than 96, change them to Normal size 96 DPI.  This should solve the problem.  Alternatively, if you want to keep using the different DPI setting, and still solve this problem, you can download Service Pack 2, of the Trailer Life program, and install it to solve this problem.  (Service Pack 2 also solves a number of other issues, and enhances the routing calculations).

Solution: This is a known problem with Windows and it's DPI settings.  To correct this problem, enter into the Windows Control Panel and select Display. Select the Settings Tab and click on the advanced button on the form. If your DPI settings are set to a value other than 96, change them to Normal size 96 DPI.  This should solve the problem.  Alternatively, if you want to use the different DPI setting, you can download Service Pack 2, of the Trailer Life program, and install it to solve this problem.

Solution: This problem can be overcome by downloading an updated file required by the searching system.  The following instructions should be used to update the system:

1)  Download the updated file.  Cities03.bin (5 MB)    (or Download ALL updated files at once)

2)  When prompted to save the file, save it in the Data3 directory where the application is installed.  On most systems, that would be saved in the "C:\Program Files\TLCN2005\Data3\" directory.  Be sure to overwrite the old file when it prompts you to, otherwise the new file will not take effect.

Possible Solution (1):

If you are attempting to use the software with a USB GPS receiver, you will need to get a USB to COM Port software driver from the GPS manufacturer.  This driver will capture the information coming in to the USB port and internally divert it to a COM port.  Most GPS unit manufacturers use *proprietary* COM emulations in their USB devices, anyway, and they have recently made software device drivers available for free (on their web sites) to allow *other* mapping applications to work with their hardware.  Find the manufacturer of your GPS, go to their web site and look for a USB serial emulator driver.

For example, here is the description from the Delorme web site: (http://www.delorme.com/support/gps/lt20001.asp)

Possible Solution (2):

You need to make sure that the settings on your GPS receiver, and/or any USB/COM emulator drivers, are the same as the settings in the TLCN-2005 software (e.g. the COM port #, the Baud rate, etc.)

Solution: This problem can be overcome by downloading two updated files required by the routing system.  The following instructions should be used to update the system:

1)  Download the updated file.  MRTE03.ZPX (8.6 MB)   (or Download ALL updated files at once)

2)  When prompted to save the file, save it in the Data1 directory where the application is installed.  On most systems, that would be saved in the "C:\Program Files\TLCN2005\Data1\" directory.  Be sure to overwrite the old file when it prompts you to, otherwise the new file will not take effect.

3)  Download the updated file.  MapPro71.OCX (5.5 MB)  (or Download ALL updated files at once)

4)  When prompted to save the file, save it in the directory where the application is installed.  On most systems, that would be saved in the "C:\Program Files\TLCN2005\" directory.  Be sure to overwrite the old file when it prompts you to, otherwise the new file will not take effect.

Instead of downloading individual files, you may download all the updated files, in a single install file, and update your system.  The following instructions should be used to update the system, with this single install file:

1)  Download Service Pack 2  MTLCN2005SP2.EXE (27 MB)

2)  When prompted to save the file, save it on your Desktop. Note: We get phone calls from users that download the Service Pack but then cannot find it, in order to install it, because apparently they have not saved it to the Desktop. Users or Firefox, NetScape, etc. need to check their browser settings and *know* where their downloads end up!  *That* is where they will find the Service Pack file, after the downloading process has been completed.

3)  When the download is complete, navigate to the folder where your browser saved the file, double-click the icon of the file you just downloaded, on your desktop, and follow the installation instructions (Please, read and follow the instructions that appear in the installation dialogs, carefully).

Additional notes ---  SP2 solves a number of problems, described in individual article entries above, including the problem with the DPI setting that would render the system virtually inoperable if the value was set to anything other than normal size, and it also provides a direct link to this FAQ, under the Help, Online FAQ menu choice.