| Q. |
What
is Trailer Life RV Campground Finder? |
| A. |
Trailer
Life RV Campground Finder is the software version of
Trailer Life's RV Campground Directory published by
Affinity Group, Inc. It's
a treasury of facts, detailed listings, and just about all
the information anyone could hope for to plan an RV trip.
You'll find campgrounds with the right hook-ups,
pull-throughs, and paved driveways,…
For more information on this product and the Good
Sam Club, we encourage a visit to their homepage, at
http://www.tldirectory.com.
|
|
| Q. |
How
do I install Trailer Life RV Campground Finder v. 2.0? |
| A. |
Version
2.0 requires a computer running Windows 95, 98 or Windows
NT:
1.
With
the mouse, click on "Start" and then
"Run".
2.
Type
in "X:\Setup.exe" (where "X"
represents your CD-ROM drive
letter).
OR
1.
Double
click on the icon "My computer," then click
"Tlcfusamaps (X:)"
(where"X" represents the CD-ROM drive
letter)
2.
Double
click the icon of the application file "Setup.exe".
|
|
| Q. |
Is
there an upgrade for Trailer Life RV Campground Finder? |
| A. |
Trailer
Life RV Campground Finder v. 2.0 is the latest update
available
|
|
| Q. |
Is
there a manual? |
| A. |
No.
However, most operation questions can be answered
using the on-line help feature.
With the program running and the CD-ROM disk in the
drive, select "Help" and choose the desired topic.
Printing the topic for review away from the computer
may be helpful.
|
|
| Q. |
When
I zoom in, the map turns yellow, and streets do not appear. |
| A. |
That
is an indication that the program can’t locate the data on
the CD-ROM disk.
1.
Make sure the CD-ROM disk is in the CD-ROM drive.
2.
In the program, select "File",
"Configure", “Map Data Drive”.
3.
Select proper drive for location for map data.
It
is possible that the cursor has zoomed to areas not in the
United States such as Canada or Mexico.
Click the "Zoom USA" button to view the
entire continent.
If,
by zooming into the desired location and the specific street
you are looking for does not appear, but surrounding streets
do, please click here
for more information.
|
|
| Q. |
When
I search for a street or city, I get the message "No
matches found". |
| A. |
It
is possible that the program can’t locate the data on the
CD-ROM disk, that the spelling is incorrect, or that the
street or city isn’t in the database.
1.
Make sure the CD-ROM disk is in the CD-ROM drive.
2. Check the spelling of the street or place. Occasionally,
unexpected spaces in words are found in the
directory. For example, when looking for
"DeKalb, IL", traditionally spelled as one word,
the search
option will only find it if a space is
added (De Kalb, IL).
3. Simplify the search by clarifying your entries. As an
example, instead of looking for "South State
Street" try looking for
"State."
If
roads do not appear, refer to the question "When
I zoom in, the map turns yellow"
|
|
| Q. |
When
I try and print a map, sometime I get the error message,
“An error was encountered while attempting to print.
Please check your default printer settings”.
I believe my printer is fine.
How do I print a map? |
| A. |
The
current version will cause that error message to display if
there is not a campground icon displayed onscreen.
Adjust the view so at least one campground is
displayed, and you’ll be able to print without the error
message.
If
you need to print a map that does not happen to have a park
or campground displayed on the map, please follow the
instructions below.
1.
Zoom into the area that you want to print.
2. Press the 'Print Screen' button located next to the F12
key on the keyboard.
2. Now, open up Microsoft Paint.
(Start>Programs>Accessories>Paint)
4. Once you have opened Paint, go to 'Edit', then to
'Paste'. This will copy the image of the map into
the program.
5. To print, go to 'File', then to 'Print'
|
|
| Q. |
When
I zoom in to the 3000 foot scale, I see small rectangles
with numbers inside them.
What are they, and what do the numbers mean? |
| A. |
The
blocks indicate landmarks, and the numbers refer to a
landmark type – lakes, ponds, schools, cemeteries, hills,
etc. If you
zoom to the 1000 foot scale or less, the landmark names and
icon will replace the numbered blocks.
|
|
| Q. |
Can
I run the Program without a CD-ROM? |
| A. |
Yes.
Look in your help files, under "Optimize Program
Speed"
|
|
| Q. |
I
think I have found a database error. What should I do? |
| A. |
At
Undertow Software, we strive to bring you the highest
quality, most up to date database available. Occasionally,
there will be errors or omissions in the map database we
use. In this
case, make a copy of the area on the map that is incorrect
(see your help topic file for exporting a map in "File
Commands") and fax it to (978) 682-3077.
If
you have found a problem with information pertaining to a
campground, please contact the
Good Sam Club via e-mail at books@tl.com
|
|
| Q. |
My
question is not answered in the Frequently Asked Questions.
How do I reach Technical Support? |
| A. |
In
the Technical Support department, we strive to provide
quality product support for all of our applications. We have
also worked to create and maintain these Frequently Asked
Questions for 24-hour Customer Support. If Undertow
Software's Frequently Asked Questions do not fulfill your needs, please
contact the Technical Support department by sending us an
e-mail.
|
| Q. |
I
received my second Trailer Life CD-ROM and I get multiple
error messages while trying to install the program.
What is going on? |
| A. |
These
error messages are usually due to a previous, corrupt
installation.
Go
to ‘Start’>’Settings’>’Control Panel’.
2. Double-click on ‘Add/Remove Programs’.
3. Click on ‘Trailer Life’ and press
‘Add/Remove’.
This will uninstall the previous
installation. Go
back and reinstall Trailer Life.
|
|
|
| Q. |
When
I am installing Trailer Life, I get an error message,
“C:\Windows\System\COMDLG32.OCX not available.
The destination file is write protected.”
When
I press ‘OK’, the installation ends with other error
messages and ultimately shuts down. |
| A. |
This
error means that the installation program cannot write to or
modify the 'comdlg32.ocx' file.
To change the write-protection properties for this
file, follow the steps below:
-
Close
the installation program.
-
Go
to 'Start'>'Settings'>'Control Panel'.
Double-click on 'Add/Remove Programs'.
-
Click
on 'Trailer Life' and press 'Add / Remove'.
This will uninstall the previous installation.
-
Once
the uninstall is done, close the Control Panel window.
-
Go
to 'Start'>'Find'>'Files or Folders'.
-
Type
in comdlg32.ocx
and make sure that you are looking inside of your
C:\ drive. Press
'Find Now'.
-
The
computer will find the file and it will be located in
your C:\Windows\System folder.
Right-click on the file and go to 'Properties'.
-
Down
at the bottom, there will be a section named
'Attributes'. Make
sure that ALL of the boxes are unchecked.
If some are checked, such as 'Read Only' or
'Archive', uncheck them.
Now press 'OK'.
-
Close
the Find Files window and re-run the installation
program.
|
|
|
| Q. |
Every
time I try to open Trailer Life, I get the following error
message: “Error 52: Bad File Name or Command.”
When I press ‘OK’, the program never comes up. |
| A. |
This
error messages appears when the user has installed the files
to the root directory of a hard drive. Simply placing the
files into a subfolder or reinstalling the software to the
default directory solves this problem.
First
of all, uninstall the entire program.
To do this, close all programs that are open.
Then go to 'Start'>'Settings'>'Control Panel'.
Double-click on 'Add/Remove Programs'.
Click on 'Trailer Life' and press 'Add/Remove'.
This will now remove the Trailer Life program.
Once the uninstall has been completed, go to 'My
Computer'. Double-click
on your CD-ROM drive. Look
for a file that says, 'setup.exe' or just 'setup'.
The icon will be a computer.
Double-click this file.
Now, reinstall Trailer Life.
Once installation is complete, attempt to run the
program.
|
|
|
| Q. |
When
I try to search or zoom for a park or campground, I get the
following error message: “Runtime Error 3265: Item Not
Found in This Collection.”
Pressing ‘OK’ shuts down the program. What is
going on? |
| A. |
First
of all, uninstall the entire program.
To do this, close all programs that are open.
Then go to 'Start'>'Settings'>'Control Panel'.
Double-click on 'Add/Remove Programs'.
Click on 'Trailer Life' and press 'Add/Remove'.
This will now remove the Trailer Life program.
Once the uninstall has been completed, go to 'My
Computer'. Double-click
on your CD-ROM drive. Look
for a file that says, 'setup.exe' or just 'setup'.
The icon will be a computer.
Double-click this file.
Now, reinstall Trailer Life.
Once installation is complete, attempt to run the
program.
|
|
|
| Q. |
After
installing Trailer Life, there is no icon in my Programs
group in my Start Menu. |
| A. |
Sometimes
the program does not create a program group.
To create an icon on the desktop, go to ‘My
Computer’. Double-click
on your C:\ drive. Now
double-click on your ‘Program Files’ folder.
Now look for a folder named ‘Trailer Life RV
Campground Finder’ and open this folder.
You will see a file, ‘tlcf.exe’ or just ‘tlcf’.
Click and drag this icon onto your desktop.
You will use this icon to access the program.
|
| Q. |
When
I search for a street, the following error message appears:
“Runtime Error 3075: Syntax Error in query expression
‘lat between ##.#### and ##.#### and lon between ##.####
and ##.####’. |
| A. |
Please
follow the instructions below,
to uninstall the program:
a. Close all programs that
are open.
b. Select 'Start'>'Settings'>'Control Panel'.
c. Double-click on 'Add/Remove Programs'.
d. Click on 'Trailer Life...' and click on 'Add/Remove'.
This will remove the Trailer
Life program. You may receive a message that not all files
were able to be removed. To completely remove the program,
we'll need to manually delete the folder. The following
instructions assume you accepted the default settings when
installing the program:
a. Double click on 'My
Computer'
b. Double click on your [c:] drive icon
c. In the listing of folders that appears, locate the folder
named 'Program Files'
d. Double click on 'Program Files' and locate the folder
named 'Trailer Life RV Campground Finder'
e. Single click on the 'Trailer Life RV Campground Finder'
folder to highlight it
f. Press the Delete key on the keyboard, and answer
'Yes' abbreviation when asked to confirm deletion
of the folder.
g. Close all open windows.
Now, we are going to check
your Regional Settings.
a. Go to
'Start'>'Settings'>'Control Panel'.
b. Double-click on 'Regional Settings'.
c. Make sure that 'English (United States) is chosen. If it
is not, choose it from the drop-down list.
Press 'OK' to save changes. You may need
to restart your computer.
d. Once you have restarted your computer, follow the
instructions below to reinstall Trailer Life.
To reinstall Trailer Life RV
Campground Finder:
a. Double click on 'My
Computer'
b. Double click on your CD-ROM drive (tlcfusamaps)
c. Double click on the file that says 'Setup.exe' or just
'setup'. The icon will look like a computer
screen.
d. Follow the instructions on installing the program.
|
| Q. |
When
I type in ‘D:\Setup’ in the Run command, it says
that it cannot find the file.
How do I install it? |
| A. |
To
install the Trailer Life RV Campground Finder CD-ROM,
perform the following steps:
1. Double click on 'My Computer'
2. Double click on your CD-ROM drive (tlcfusamaps)
3. Double click on the file that says 'Setup.exe' or just
'setup'. The icon will look
like a computer
screen.
4. Follow the instructions on installing the program.
|
| Q. |
Why
isn’t there a shortcut on my desktop? |
| A. |
The
Trailer Life installation program does not install a desktop
shortcut. You must go to 'Start'>'Programs'>'Trailer
Life RV Campground Finder'. To manually create one, follow
the steps below:
1. Double-click on 'My Computer'
2. Double-click on your C: drive.
3. Double-click on your 'Program Files' folder
4. Double-click on your 'Trailer Life RV Campground Finder'
folder.
5. Click and drag the 'TLCF' icon (it will look like the
Good Sam's logo) onto the
desktop and
create a shortcut.
|
| Q. |
When
I start up Trailer Life, nothing appears on screen.
All I see is the icon on my Taskbar. |
| A. |
Right-click
on the icon and choose ‘Maximize’.
The program will now open.
Now, close Trailer Life and reopen the program.
This will solve this problem.
|
| Q. |
When
installing Trailer Life RV Campground Finder, I get the
following error message: ‘Cannot Read Source File’
– When trying to run the program I get the following error
message: “Runtime Error: Unrecognized Data Format
‘C:\Program Files\Trailer Life RV Campground Finder\TLCF.mdb’.
What does this mean? |
| A. |
This
error message means that you have a defective CD-ROM.
Please contact the Affinity Group at 1-800-234-3450
and request a replacement CD-ROM.
|
| Q. |
How
do I get rid of the campgrounds and parks that are displayed
on the map? |
| A. |
On
the right-hand side of the map, click the ‘Location
Info’ tab, then click on the ‘Filter’ tab.
If you check all of the options, the campgrounds will
disappear.
|
| Q. |
Will
Trailer Life RV Campground Finder run on a Macintosh system? |
| A. |
We
do not have a version that is compatible with the Macintosh
operating system.
|
| Q. |
How
do I run the program off of the hard drive? |
| A. |
1.
Copy the 'Usamaps' folder from the Trailer Life CD-ROM to
the root directory of
the hard
drive of your choice. (note this will take up approximately
650 Meg of
hard drive space)
2. Open the program and go to 'File'>'Configure'>'Map
Data Drive'. Choose the hard
drive that you copied the files to.
|
| Q. |
What
number do I call to get a replacement CD-ROM or to inquire
about my purchase? |
| A. |
Please
contact the Affinity Group at 1-800-234-3450.
|
| Q. |
When
I start up Trailer Life RV Campground Finder, the
welcome screen fills up the entire display. There is
no way to close the screen, because the 'OK' button is out
of view. How do I get rid of the screen? |
| A. |
This
occurs when the installation takes place in 640x480 display.
Simply press the 'Enter' key or the 'Space' bar to clear the
screen.
|
| Q. |
When
I try to find a campground, all I see on the map is a bunch
of red and blue P's? Where is the information? |
| A. |
1. Open 'Trailer
Life RV Campground Finder v2.0
2. Zoom into the city or state that you would like
information on or near.
3. Select one of the P's (a campsite), by left-clicking on
one of them.
4. Red, white, and blue lines will go around the selected
'P'.
5. On the top-right corner, there will be three 'Tabs',
select 'Location Info'.
6. Underneath the tab, there will be a box with the selected
campground's information in it.
-
|
| Q. |
When
I open 'Trailer Life RV Campground Finder 2.0', it asks me
if the CD is in the CD-ROM. Do I have to wait the suggested
10 sec., every time I open the program? |
| A. |
If the CD was in the drive before that message appeared, then 'no' you
don't have to wait. But if you just put the CD in the CD-ROM when it asked for it, then 'yes'
you have to wait. The reason for this is that when you insert the CD into the drive, it needs
around 10 sec. to be able to access the information on the CD to run the
program correctly.
|
| Q. |
When I zoom onto a state, there are just too many campgrounds to search though.
Is there a way to filter through the campgrounds for certain things that I am looking
for in a campsite?
|
| A. |
Yes.
1. Open 'Trailer Life RV Campground Finder 2.0'.
2. Select the area/state that you have interest in.
3. To filter out unwanted campgrounds, on the top-right corner, there will be three different 'Tabs'.
4. Select 'Location Info'.
5. Right below that, there will be three more tabs.
6. Select 'Filter', this will give you options on filtering the campsites.
|
| Q. |
I know the red and blue P's are campgrounds, but why are they different colors, also why are
there different colored (red and blue) circles with S's, A's, and H's in them?
|
| A. |
1.
Open 'Trailer Life RV Campground Finder 2.0'
2. Select the area/state that you have interest in.
3. On the top-right corner, there will be three different
'Tabs'
4. Select 'Location Info'
5. Right below that, there will be three more tabs.
6. Select 'Legend'
7. Information will appear, that will describe each items in
question and there function.
|
| Q. |
I
can't find a way to map out a route. Can the program
do this? |
| A. |
This
function is not available in the current release. Look
for it in our next version!
|
| Q. |
Why
isn't Alaska and Vermont listed under the 'Location Name'
search box? |
| A. |
This
will be resolved in the next release of the software
|
| Q. |
Where
do I go if my questions were not answered here? |
| A. |
You
can contact our technical support department via e-mail.
|
