FAQ's - Frequently Asked Questions

 * Other than the information provided on this page, these older versions are no longer supported as of (1/1/09)

Where do you find the Serial Number?

When you run Precision Mapping Traveler, a dialog box will prompt you to register the software.  Click on register over the internet and follow the on screen directions.  It will direct you to www.registermyapp.com where you will enter in your product code and information.  It will then supply you with a serial registration code to enter into the software.

My registration code doesn’t work.

Check to make sure you properly entered in the product code when registering the product.  Also note that each product code is unique to the computer system that it is running on.  A registration code from one computer will not work on another.

When I zoom in streets are not being displayed.

The CD is required to be in the drive for operation, it contains all of the street information.  If it’s not in the drive, you will not see street information or be able to search for them.  If you do have the disc in the drive and it still does display, check the configurations to be sure that the software is properly configured.  If you go to the File Menu and Configure, look at the Data Path settings for Street or States.  It should be pointing to your CD-ROM drive (i.e. “D:\PMAP50\States\”).  If it’s not, change it to the proper path statement.

I am getting an installation error:

“msiexec.exe file is linked to missing export msi.dll:222”

Reboot your system and try running the installation again.  Some files may have been in use and the system needs to be rebooted.

I am getting an installation error:

“Error 1904 module c:\windows\system\oc30.dll failed to register”

On some systems this error is triggered but should not affect the operation of the software.

Every time the CD is inserted the installation begins.

Windows does not know that the software has already been installed, just click on cancel and exit out.  If you would like to disable the auto install, you would need to change your settings in the control panel and disable the auto install on the CD-ROM drive.

Can I run the program without having the CD-ROM disc in the drive?

Yes you can, but you will have to manually copy the Street information over to your hard drive.  To do that, create a States folder inside of the PMAP50 folder.  Using Windows Explorer, open up your CD-ROM drive and go into the PMAP50 directory.  You will see a States directory.  Copy all of the files from the States directory on the CD to the States directory on the hard drive.  After copying the file over, select all of the state files on the hard drive and right mouse click and open the properties page.  TURN OFF THE READ-ONLY ATTRIBUTE.  If you do not do this the software can not read the files.  Next, configure the software so the States/Streets path is pointing to the hard drive, not the CD-ROM drive.  In PM5, go into the File Menu, Configure, and change the States/Streets data path statement to read from the hard drive (i.e. “C:\PMAP50\States\”).

I get the error message 'Failure: Roadway Disconnected' when I ask the program to calculate a route."

The XMAP.RTE file is used by Precision Mapping Traveler 5.0 to bridge problem node points in the data when performing point to point route calculations.

The zip file XMAP0218.ZIP contains the file named 'XMAP.RTE'. This file will replace the original file that was installed onto your computer by the setup program. You will need to locate the folder where the file was installed in order to replace it.

By default, the file is installed to the C:\PMAP50 folder. To confirm its location, or if you changed the default path, use Windows Find (Start, Find) to locate the file XMAP.RTE on your hard drive. Write down the full path to its location. You'll also need to
note the folder where the zip file was placed when it was downloaded.

Follow these steps once the file has been downloaded. [ENTER] means press
the [ENTER] key:

1. Using an "unzip" program such as WinZIP or PKUNZIP, unzip the XMAP0218.ZIP file to a temporary folder. This will extract the file XMAP.RTE.

2. Copy the XMAP.RTE file into your C:\PMAP50  (or folder where the program was installed). Reply 'yes' when the computer asks if you want to replace the existing file.

You are now ready to restart Precision Mapping Traveler.


Download

Precision Mapping Traveler XMAP0218.ZIP update