Over 15 years ago, I was working for a software company that was producing an Accounting Software Package. It came in 3 flavors. One was for individuals, the other was for companies and the last one was for the enterprise. The cost was $79, $199 and $999+ respectively.
We used to get lots of "interesting" sales and tech support calls (I could write a book or two)
One of those that sticks out in my mind was from a seemingly very intelligent individual who bought the $79 dollar package and he loved it. He said he liked it so much that he wanted to use it for his small business, but it was missing a dozen or so features. We explained that that was the package for individuals, the $199 package (for companies) had all those features. Although nice at first, he started getting aggravated, because he felt all these features should be part of the basic package.
We gave him the option to return the basic package (for full credit) and purchase the one for companies. Nope! His assertion was that the additional features in the more advanced package required only a few lines of additional coding and most of the hard work was already done in the basic package and how dare we charge so much more for just a few more lines of code. We offered to issue an RMA and refund his money, since he was not happy. Nope! He liked the product and he wanted to keep it. But, he also wanted the additional features and he shouldn't have to pay for them.
He would report us to the Better Business Bureau, the State's Attorney General's Office, local agencies, etc. We listened as long as we could and after about half-an-hour on the phone we politely offered once more a full refund. He declined and we hang up. He called back no less than 20 times, one right after the other, each time more irate than the previous one, because each time, we would offer to upgrade for full credit of the basic version, we would offer a full refund, he would refuse both and we would thank him for the call and hang up.
I wonder what happened to that customer and if he ever upgraded, returned the package, etc. Now I am wondering... Was that you?
