Amen^2 to that

A specific support call comes to mind, from my younger days, that makes me chuckle every time I think of it. I was supporting a software product for "DOS", yes, it was that long ago

The customers calls in and it went something like this (the details are starting to fade)...
Customer: I need to return this product and get my money back, right away.
Me: Sir, we provide support for many different products, which one are you referring to?
Customer: Oh, yeah, product XYZ
Me: I'll be more than happy to look into that sir, do you have an order #, so I can look up the record?
Customer: Yes, Order # 12345
Me: Hmm... I see here that you got this product a little over a year ago.
Customer: Yes, but I didn't use it until last night, I just got my computer running Windows 95
Me: I understand, but we have a 60-day return policy. Furthermore, did you try to install it on your new computer?
Customer: Yes, and it doesn't work, it tells me it needs DOS
Me: Indeed, this is a "DOS" product, it should actually say that right on the box "Requirements: DOS 3.2 OS"
Customer: Well, I wanted to use it with my Windows System. The box didn't say it will not work with Windows.
Me: You are right, it didn't, but it also didn't say it will run in Windows, anywhere!
Customer: I don't care, I wanted it for Windows and I got Windows and it won't work, so I need a refund.
Me: Sir, I cannot authorize a return, you purchased this product 14 months ago.
Customer: Is this how you take care of your customers? I will tell all my friends about your policies.
Me: Sir, if you want, I'll can transfer you to a supervisor and see what they can do, I can't authorize the return.
Customer: No, there is no need, you took my ^%^%#% money and now you are giving me the run-around.
Me: Sir, 14 months ago you bought a DOS program and you now want a refund because it won't run in Windows. That's not reasonable.
Customer: Don't tell me about *%#$&^ reasonable, you little ^%&^@%&, what's not reasonable is that you took my money for this!
Me: Sire, there is no need for profanity, I can transfer you to my supervisor, if you want.
Customer: No, don't *&^#$* transfer me to anyone. I will tell everyone about you and your &%@#$% company, you'll see.
Me: [Click] We had been instructed to warn abusive customers and hang-up if they continued. We didn't have to take the abuse.
I think the customer may still be spreading bad words about the company

Had he been a bit more "cordial", if I transferred him to my supervisor, he may have gotten the refund (though I still think he shouldn't have)